Warranty & Support

Our technical support staff in Florida is available 24/7 at 1-800-392-5950.

Clinical support from our trainers is available by phone at 1-800-392-5950, by online training videos at our provider portal, and by live videoconferencing. Complimentary hands-on clinical and business workshops are provided in-person at our training facilities in Cocoa Beach, including complimentary personal airport shuttle and lodging for you and your staff.

All therapeutic devices by Ward Photonics are quality made in the USA, carefully sourced from American suppliers, and offered with concierge support:

  • Comprehensive training, online and in person

  • Sample forms and protocols

  • Marketing assistance

  • Future-proof leasing with a 7-year warranty, next business-day replacement

  • 30-day money-back guarantee

With future-proof leasing, you always have our most current technology. If we make a significant improvement, you will receive a swap-out of the new device at no cost to you before we offer it to any new clients. Next business-day replacement is available if it should ever be a necessity.

If you would prefer to own your equipment instead of selecting a future-proof lease, we offer UltraSlim®, UltraSmooth®, and UltraSuite® 3D Imaging Workstation for purchase with a one-year parts and labor limited warranty.

Whether you lease or purchase, your system comes with concierge support and a 30-day money-back guarantee to assure your 100% satisfaction.

  For a limited time, lenders are offering no payments for 6 months and no money down.